Refund policy

Return Period

• Our policy lasts 14 days. If 14 days have passed since you received your package, we cannot offer a refund or exchange.

Return Requirements

• A receipt or proof of purchase is required to initiate a return.
• Do not send your purchase back to the manufacturer.
• Have your order number ready for efficient communication with our team.
• Record a video or take pictures of the parcel upon receipt, showing:
  • The package from all angles, confirming it’s unopened.
  • The address slip to verify delivery to you.
  • All products from top and bottom.

Return Criteria

• The item must be unused and in the same condition as received.
• It must be in the original packaging.

Return Process

1. Take pictures or a video of the parcel and product at the opening stage.
2. Send an email to Support@wnkrs.com with:
   • The attached pictures/videos.
   • Subject line: “RETURN REQUEST: ORDER NUMBER xx” (replace xx with your order number).
   • Your reason for return.
   • Confirmation that the product(s) are unused and in original condition.
3. We will review your request and provide further instructions.

Non-returnable Items

• Underwear/swimsuits (for hygiene reasons).
• Gift cards.
• Health and personal care items.

Partial Refunds

• Items not in original condition, damaged, or missing parts not due to our error may qualify for partial refunds.

Refunds

• After inspection, we'll confirm receipt and notify you of the refund approval or rejection.
• Approved refunds will be processed to your original payment method within a specified period.

Late or Missing Refunds

• Refunds typically appear within 5-7 business days.
• If you haven’t received it, check with your bank and credit card company, then contact us at Support@wnkrs.com.

Sale Items

• Only regular-priced items are refundable. Sale items cannot be refunded.

Restocking Fee

• A 25% restocking fee applies to customer-ordered errors or customer-initiated returns.

Shipping Costs for Returns

• You will be responsible for your own shipping costs for returning items.
• Shipping time for exchanged products may vary based on location.

Exchanges

• We replace items only if they are defective or damaged.